U.S. Bank Branch N Kingshighway St, Cape Girardeau, Missouri

U.S. Bank Branch Reviews

2.5 stars based on 9 reviews

Featured Comments:

• C

  Corey Manne

  5.0

  Nick was very helpful with my banking needs! He was very polite and professional! I would recommend going to this branch for your banking needs. Thanks again Nick!

• A

  Ashton Doran

  1.0

  They are never open, misinformed, and frequently spend time talking to each other instead of helping customers. I have been debating switching banks for years, and now my decision is final. I set an appointment to cash out EE bonds. When I showed up to the bank they stated the United States Treasury is not allowing banks to cash bonds at this time. A) Why was I not told that on the phone? B) This information is false. The United States Treasury allows any local bank to cash bonds if an individual has held a bank account for 12 months. The bank should fill out the form, cash them for the customer, then send the bonds into the Treasury Department. This information is presented on the government website and on the government automated recording regarding bond redemption. The bank may have to wait up to 13 weeks for processing time, yet they are allowed to by our United States Treasury. I have been a customer at this bank for 10+ years and have noticed a significant decrease in competency at this specific branch. Ryan- I attempted to call again today at 1:20 to make an appointment to rearrange accounts due to the continued difficulties. No answer. No ability to leave a message. No ability to make an online appointment.

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  Response from the owner

  Hello Ashton. Thank you for taking a moment to share your experience with us. Due to extreme market circumstances, we are no longer redeeming U.S. Treasury bonds and directing customers to the U.S. Treasury website for redemption. We are sorry if you were not given correct information regarding this subject. If further assistance is needed, please contact our customer service team at 800.872.2657. Bankers are available anytime and will be happy to assist. Thank you. ^Ryan

• c

  camden hooe

  1.0

  Not once since I have opened my account with them have I got ahold of one person a this branch customer service is non existent there online banking is the only option or another branch. Never know when they will be open.

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  Response from the owner

  Good morning, Camden. Thanks for taking the time to leave a review. We understand you're having a hard time getting in contact with the branch. We're happy to help with any issues you are experiencing. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0357. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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