U.S. Bank Branch Commerce Blvd, Mound, Minnesota

U.S. Bank Branch Reviews

1.8 stars based on 6 reviews

Featured Comments:

• D

  Dave Janson

  5.0

  New technology, new style, ITM machines , full service and friendly stuff.

• S

  Spencer Larson

  1.0

  9:25am Monday morning. Still no signs of life in the bank….

• J

  John J

  1.0

  Frustrating experience. I went in to close one of my accounts (not all). I am not sure who I worked with, he never introduced himself to me. My wife manages her accounts at U.S. and I had one account that I never used. I wanted to close only the inactive accounts in my name alone. I asked the representative to confirm that the accounts he was going to close were ones that had no activity and stated I did not want my wife's accounts closed. After waiting through "Tech" issues, he was not able to print a check, for quite a while, I realized after the transaction that he had closed not just my account but also my wife's accounts. Fortunately the situation was able to be resolved but left me a very negative impression of U.S. bank and this individual in particular. The impression left with me was a great sense of simply not caring. He left his ear bud in for half of our encounter, never introduced himself to me, did not communicate that he was closing my wife's account (who was not even there) and then he had me sign for my wife to re-open the accounts....It seemed like what I wanted to accomplish could have been completed easily with out all of the issues had the rep. taken the time to confirm what he was doing. It also does not give me a good feeling that my wife's accounts can be closed and cashed out without her being there and that the accounts could be re-opened allowing me to sign on her behalf?

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  Response from the owner

  We’re very concerned with what you have mentioned in your review, John. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 1504. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

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