U.S. Bank Branch S Bascom Ave, Campbell, California

U.S. Bank Branch Reviews

3.9 stars based on 6 reviews

Featured Comments:

• V

  Vi Phan

  5.0

  Thank you, Joe, for all your help with the loan process! Having naively not started the loan process earlier, the in-house lender quoted an insane loan origination loan cost as we approach closing. With a super tight closing date, Joe was diligent in following up with all the involved parties to fly through the loan pre-approval and underwriting process. The US bank loan cost and fees are very reasonable and competitive as compared to the other lenders! I cannot thank you enough for all your hard work and responsiveness. I do hope I will have the pleasure of working with you again! I also want to add that I love this branch. It’s not crowded, and the staff are friendly!

• R

  Rae Ann Caparelli

  2.0

  Slow A.F. one teller before holiday weekend

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  Response from the owner

  Thanks for sharing your experience, Rae. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

• J

  J l

  1.0

  I like the people and programs in this bank. They are super friendly and a lot of good product, and I’ve been banking over 15 years. BUT, IT IS SUCKS THAT THEIR SYSTEM IS DOWN FREQUENTLY, AND NOT BACK UP ALL DAY. It’s crazy inconvenient and frustrating.

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  Response from the owner

  Hello J I. Thank you for taking a moment to share your experience with us. We are sorry to see that you were unable to complete your request when visiting. We would like to speak with you regarding the visit and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 8313, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

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