U.S. Bank Branch N Roselle Rd, Hoffman Estates, Illinois

U.S. Bank Branch Reviews

3.3 stars based on 11 reviews

Featured Comments:

• S

  Srinarayanprasaadh Srinivasaraghavan

  5.0

  My experience with this branch has always been exceptional. Sumit, Hiren and Trush are the most customer oriented bank executives I have ever worked with. I transact at this branch because of these gentlemen. They took great care about my transactions and advised me on products I never knew about, that made my life lot easier and hassle free and comfortable. Never knew US Bank had so many products. Highly recommend this branch to anyone that wants hassle free quick and friendly bank transaction. Team here rocks. Satisfied customer that will recommend US bank to friends too (cos of them ).

• A

  Arseny M

  1.0

  Clerks don't know their jobs. Needed a cashier's check, first they tried to charge me for it ( my account waives fees), then came to find that they didn't fill out the check right so the money couldn't be deposited which resulted in us missing the contract date and losing a house bid. Can't wait to close all my accounts.. 🤬

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  Response from the owner

  Good morning, Arseny. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0515 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

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  Muhammad Hussain

  2.0

  Very slow service teller take forever with one customer don’t recommend to visit this branch

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  Response from the owner

  Hi Muhammad, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

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