U.S. Bank Branch Meacham Rd, Schaumburg, Illinois

U.S. Bank Branch Reviews

3.3 stars based on 7 reviews

Featured Comments:

• K

  Konrad Borodziuk

  5.0

  Never had a problem at this branch. Good customer service too

• B

  Beth Perry Chien

  1.0

  Unfortunately, we did not have a good customer service experience while trying to be a new customer to US Bank. Here are the facts. My husband and I had a virtual appointment with (we will call her "D") at the 60 S Meachum road/Schaumburg branch on June 18th. We were to be called back by D to finalize some things on June 21st. Never heard from her. I called in on the 23rd and another lady told me she was out but that she would give D the message and that we would for sure hear from them on the 24th. Nothing. I called in today, the 30th. Another lady told me the same thing. "I will make sure she gets this message and to call you back tomorrow". I asked for the manager. He is out on vacation until 7/6. I suppose there is no one that backs him up while he is out. I can understand some delays as we still live in a Covid world, but i feel like we have had to chase down this rep to give US Bank our business. We are probably going to go elsewhere.

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  Response from the owner

  Hello Beth, Thank you for reaching out and for bringing this to our attention. I'm sorry to hear that you've had such difficulty connecting with the manager and that representative. We'd really like to look into this and make sure this is properly addressed. Please send us an email at [email protected] with your phone number and reference number 3479. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin

• v

  vedat r

  1.0

  Called at 2:50pm to confirm that I get US bank paperwork to be notarized and been assured that they will in 30min, get there 3:20 pmthey close, i am Mad. This second time they do this to me. By the way they open till 5pm supposedly

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  Response from the owner

  Hello Vedat. We’ve temporarily adjusted our operations to promote safety. The branch lobby at this location is open by appointment only temporarily. Visit usbank.com/book to make an appointment. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. Thank you. ^Ryan

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