U.S. Bank Branch Garden Of The Gods Rd, Colorado Springs, Colorado

U.S. Bank Branch Reviews

2.6 stars based on 24 reviews

Featured Comments:

• A

  Adam Nied

  5.0

  ask to speak to mitchell he’s the best

• M

  Mora Home

  1.0

  Hey! Do you enjoy having your money readily available? Do you value good customer service? If so, steer clear of this bank! I recently opened an account with them and deposited a payroll check only to find out the funds are being held up for nine days! Completely unacceptable for me as I have a car payment due this week!! So as any person would, I went into the branch to discuss this with them. I was rudely told the check was on hold and to call customer service to find out why. I called and after 10 minutes I got someone on to address my concerns. He transferred me to the fraud department. From there I was told that there is a 30 day grace period in which all checks are to be put on hold and that I signed an agreement stating this. Now this comes back to the original banker I opened the account with. In his utter lack of understanding of his product he stated there would be a 24 hour hold on checks-that I can deal with. Back to the conversation with the fraud department, as the representative continues to gas-light my situation again stating that I signed the document I asked to speak to someone higher up. She went in a round about automatic loop saying the issue was basically my fault and that she was the end of the line. This has been the absolute worst experience I have ever had with any bank, I would not recommend banking here. Especially the Garden of the Gods location. I will now be late on my car payment, thus affecting my credit thanks for that US bank!! TLDR: Instead of being punished for being a new customer, go to a bank that values the importance of their customers having funds available to afford their basic necessities. Update: calling the line to discuss this with a manager and he has been in a meeting for the last three hours. 🤣 What a joke of an organization, can’t even handle customer escalations properly. I’ll be posting this to every review site I possible can until I get this resolved.

• E

  Elijah Smith

  2.0

  Been 40 minutes still in line. Like.... Covid has been going on for 2 years. Come on!!

  ---

  Response from the owner

  Thanks for leaving us your review, Elijah. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

More reviews (21)