U.S. Bank Branch E Ontario Ave, Corona, California

U.S. Bank Branch Reviews

3.7 stars based on 7 reviews

Featured Comments:

• T

  Theresa De Los Reyes

  5.0

  Very friendly staff, love that this location is inside the Albertsons

• C

  Cheerful

  1.0

  SLOW, MEAN, & INEFFICIENT! The lady manager was difficult in customer service. She was giving EVERYBODY hard time when customer asked for copy of bank statements when we never received one in mail. A lady before us also got POOR TREATMENT, took a long time, I can see she also was made embarrassed like we felt. This young lady spent 10 minutes typing whatever restrictions in our account, then told us she did this as exception today. I stood in line waited for 25-30 minutes before it’s our turn & that’s what I experienced when making a deposit to the account. Also, she INTENTIONALLY MADE MISTAKES BY GIVING US THE WRONG MONTH when most customers normally pick up & go, trying to walk away from embarrassment as quick as possible. Fortunately, I double check before walking out of Albertsons Market. And of course, needed to wait in line for additional 15 minutes while a gentleman was simply making 2 deposits with her. Don’t go into this branch to SUFFER for EMOTIONAL drama, I went there by chance when visiting UPS/USPS store in same shopping center. VERY FIRST EXPERIENCE AT THIS LOCATION IS ALSO WORSE EXPERIENCE IN BANKING EVER IN MY LIFE. This lady didn’t even say sorry, nor happy New Year or thanks for waiting... none of any kind words from her. IF I WERE THE OWNER OF THIS BRANCH LOCATION, will FIRE HER. WHO IS SHE TO MAKE CUSTOMERS FEEL LIKE A LOW LIFE, shame on her young & beautiful face with bitter personality. I watched her with 2 other customers & me, no reason for HER TO TAKE 40 + MINUTES OF ALL 3 of us in simply deposit & copy of statements. THE WAIT LINE IS TOO LONG & customers can feel she using her AUTHORITY to tell her subordinate co-league on what to do while line of customers waited at that time. CLOSE ALL ACCOUNTS FROM US BANK, move funds TO OTHER BANKS IF THIS IS THE TYPE OF MANAGER WORKING FOR THEM.

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  Response from the owner

  Hello J, I’m concerned to hear about your recent experience. Our goal is to provide great service, so I am sorry we have fallen short. Please email your phone number and reference #9571 to us at [email protected] and we'll call you within 2 business days. We welcome the chance to discuss your visit further. All the best, ^Kim

• A

  AHMED SULAIMAN

  4.0

  Vons branch refused to open my business saving account Because branch will closing in 45 minutes. even i do have a business account with us bank I drove to ALBERTSON branch, Kasey Help me out even branch will closing in 20 minutes. Thank you KASEY

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