U.S. Bank Branch Southampton Rd, Benicia, California

U.S. Bank Branch Reviews

3.0 stars based on 5 reviews

Featured Comments:

• M

  M.E.G.s Helping Hands

  5.0

  Went to the extreme to successfully open my checking account! 😁

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  Response from the owner

  Thank you for taking the time to share your experience, Meg. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kim

• P

  Pacia Parker

  5.0

  Needed help finalizing a line of credit that began online. Met with Jeff. He was totally helpful. He was respectful and efficient. Ill be using US Bank more in the future!

• M

  M D

  1.0

  I will start by saying I am not someone who generally posts negative reviews. However, my recent trip to this branch was so appalling I have taken steps to report this branch with the Better Business Bureau and hope this review may be useful to other folks in Benicia, particularly other young women. I am truly disgusted by my interaction with the manager Jeffery. I opened my first account with US Bank as a child and had every intention of being a lifelong customer. However, when a fraudulent purchase drove my account to a negative balance, several fees were applied to the account. When I went in to get this remedied, I was told I would have to speak with the manager, who was never there. I went in a total of 7 times before even seeing him. When I took a day off work to get it handled, he was finally in the building. I was told to sit in the lobby to wait for him, which I did for over an hour. When he came out, he was unbelievably condescending, asking me "what do you want?" in a highly disrespectful tone. When I explained what happened, he told me he wouldn't be returning the fees because they had done so already in the past year. This is blatantly not true. I had my statements with me, so I reviewed them over the next hour while I continued to wait for him to bring me fraud reporting paperwork. The fees he referenced being returned were the monthly maintenance charges that get applied and then refunded to my account, not overdraft fees as he claimed multiple times. During that hour, he helped 5 other customers, which included taking them to his desk and saying such things as "I haven't had the pleasure of helping you" and so on. Each time he interacted with me, he did so loudly, enough that everyone in the building could here him scolding me for an overdraft error that was not my fault. After over two hours in the building, I left and brought back the funds so I could just close the account. Even though he had told me the only way to remedy the situation that day would be to put the funds in, I was not able to close the account that day and was told he would call me when he closed it the following day. He never called. I just began looking at homes in Benicia. I had originally intended on doing my mortgage banking with US Bank, but after this experience I will never return to the Benicia branch. As someone who has trusted this company since I was a child, I am incredibly disappointed to see this caliber of employee running a branch. I promptly went to the Chase branch in the shopping center, where I was told folks opening accounts with them after a run in with Jeffery is a near daily occurrence. Most of their other negative reviews on google and yelp mention him by name, many of which refer to him as a bigot, sexist, or racist. I can say with certainty that the way he spoke to me as a young woman, contrasted with how he spoke to the 5 other customers he assisted before returning to me, confirms those reviews. My father will be closing his account (which he opened over 20 years ago) this week due to this blatant harassment and mistreatment, as will the rest of my family. It is an absolute shame that Jeffery has been given a position of influence is in our great community.

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  Response from the owner

  Hello Madolyn, thank you for taking the time to leave a review. We'd like the opportunity to hear about your experience and address any concerns. Please send us your phone number to [email protected] and we will call you within 24-48 business hours. Thanks again. ^Larisa

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