U.S. Bank Branch N Pearl St, Ellensburg, Washington

U.S. Bank Branch Reviews

2.4 stars based on 14 reviews

Featured Comments:

• K

  KT Kelleher

  5.0

  Devin at this branch has been super helpful in setting up my business account and helped me with a last minute appointment. Very easy to work with and very knowledgeable!

• J

  Joseph Powell

  1.0

  I have been trying for two months to correct fraud that occurred because Verizon accepted false information in Chicago, a place I have never been. I got, finally, Verizon to submit a correction to the three agencies--Experion, Equifax, and Transunion. I got a notice from Experion that it had been corrected. My credit card limit had been lowered to $500. My phone experiences with US bank have been nightmarish. No one listens, and they can't look into a problem without a "hard inquiry" which lowers your score further; they recommend you get in touch with Tranunion whose menu only allows you to buy more of their products, not discuss the error. Transunion has still not corrected the error. When I called the local bank they said I need to call the card department which dropped the call twice after many minutes of waiting. They take no responsibility for helping to clear up the fraud they help perpetuate. Their open bank hours are a joke, and no one seems to know anything. I'm finding another bank.

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  Response from the owner

  We’re sorry for the poor service, Joseph. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1856. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa

• R

  Robert Lundquist

  1.0

  Really like the Issaquah US bank branch but Ellensburg branch is by far the worse. Very non caring customer service so I am moving my personal.and business accts to a local bank. So long US bank your loss...

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  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Robert. We wouldn’t want to lose you without a chance to make things right. We’d like to discuss your concerns further. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 5211. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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