U.S. Bank Branch Forest Blvd, Hugo, Minnesota

U.S. Bank Branch Reviews

3.0 stars based on 6 reviews

Featured Comments:

• A

  A. Ali

  5.0

  Received excellent help and customer service from Scott and Kyle. Had an urgent need for a quick closing on a house and they both worked together to get it done immediately. Will Drive out of my way to go to this branch again. The branches closer to our home were unwilling to help Without an appointment.

• J

  Jonathan Wineinger

  1.0

  Branch manager Scott Escoto is incompetent and doesn’t want to help customers. I will be leaving us banks because of this service.

  ---

  Response from the owner

  We’re sorry to hear this was your experience with the branch manager, Jonathan. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 4277. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• a

  angela mcgowan

  1.0

  Family members had a fraud case. Scott and Tyler told the family member to “never come back to this bank.” Took over 6 days to fix. Rude, disrespectful, dishonest, irresponsible and didn’t seem to care about anyone. Told family member to go Usbank in Circle Pines and was taken care of way better.

  ---

  Response from the owner

  Hello Angela. We are sorry to see that this was your family members experience. We would like to hear more about the visit and offer our assistance. Please ask them to send us an email to [email protected] with their phone number and reference number 3092, and we will be happy to call them within 2 business days to assist. We look forward to hearing from them. Thank you. ^Ryan

More reviews (3)