U.S. Bank Branch Clark Ave, White Bear Lake, Minnesota

U.S. Bank Branch Reviews

3.1 stars based on 18 reviews

Featured Comments:

• J

  Jenna Race

  5.0

  Nice clean branch of the bank. It was pretty quiet and I was helped right away. The teller was knowledgeable and fixed my issue right away.

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  Response from the owner

  Thank you for taking the time to share your experience, Jenna. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kim

• E

  Evvie Punches

  1.0

  US Bank, White Bear Lake, MN does not employ competent persons in managing finances for any person. This branch has clearly violated the Electronic Fund Transfer Act (EFTA) a federal law, which protects consumers in providing important protections to consumers when they transfer funds electronically, including through the use of debit cards, and automatic withdrawals from a bank account. Even after the consumer has reported fraudulent activity on their account, US Bank continued to allow fraudulent transfers by this same entity/person. The issue was reported on May 24, now July 11th, the fraud claim still was not completed and the bank employees have denied any responsibility to the reporting issues on the banking side, in that we were told, the systems are not communicating with each other and that I will have to handle the reporting to Fraud Customer service myself. This is unlawful banking practice. Violation of Federal Law is not just ok.

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  Response from the owner

  We’re very concerned with what you have mentioned in your review, Evvie. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 2166. One of our Ambassadors will call you directly . Thank you and we look forward to speaking with you soon. ^Larisa

• J

  Jessica Fleming

  1.0

  Absolutely love the downtown Stillwater branch, this White Bear Lake Branch is full of rude and arrogant tellers who behave like they do not have any time for you. I can honestly say there are two really great ones though. Everybody else that I have dealt with, and I’m there twice a week for the last 7 years, is just awful. I have tried being polite and friendly and asking how everybody’s doing, just nothing but bad attitudes. Just today, my math was questioned and I had to explain why I brought in $.17 to make the difference work… Really unbelievable. I will always drive to Stillwater when I have the time, and especially if I need some help with something important.

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  Response from the owner

  Hi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1987 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

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