U.S. Bank Branch E 4500 S Salt Lake City, Utah

U.S. Bank Branch Reviews

2.9 stars based on 10 reviews

Featured Comments:

• S

  Stephanie Johnson

  5.0

  Honestly this bank has the best customer service I’ve had in a long time. Yvonne is so kind and always greets I you with a smile on her face. Always puts a sucker through the drive thru for my daughter. You employ some great, kind hearted people.

• D

  Danielle Calderon

  2.0

  Nothing against US bank but his location is not it. Always a wait and no sense of urgency. They could care less about customer service.

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  Response from the owner

  Good morning, Danielle. Thanks for taking the time to leave a review. I apologize for the lack of urgency you experience at this location. I assure you we do appreciate and value our customers. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Heather

• K

  Katia L'Ecuyer

  1.0

  Worst experience ever! I should preface by saying that I have been a US Bank customer for more than 20 years and all of my personal and business accounts are with US Bank and I have never been treated so poorly. I usually bank at the Holladay location, but this location had an earlier appointment available so we decided to go there instead assuming we would receive similar service. After making us wait for 15 minutes past our appointment time the representative told us they could not attend us today because 4 people didn't show up to work. I told her they should have at least called to let us know so we wouldn't be wasting our time. To which she answered they tried to call but they had the wrong phone number. I asked which number they tried to call and after attempting to figure it out she just said they had two different phone numbers (mine and my husband) so they didn't know which to call and therefore didn't call! If I ran my business with this level of incompetence I am pretty sure I wouldn't have any money to put in the bank! Go to the Holladay location if you want good service, it will be worth the extra mile.

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  Response from the owner

  We’re sorry for the poor service you received, Katia. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss this further, please send us an email with your phone number to [email protected], including reference number 5151. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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