U.S. Bank Branch Pacific Ave S Spanaway, Washington

U.S. Bank Branch Reviews

3.7 stars based on 11 reviews

Featured Comments:

• M

  Major Hale

  4.0

  Quick and easy access of funds, no hassles. 24/7 availability of ATM as is necessary. Thanks. Have a nice day.

• S

  Soon Choe

  1.0

  Worker(Emma) is very rude custromer service. and very slow. I will change bank

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  Response from the owner

  Hello Soon, Thanks for reaching out with your review. I'm sorry to hear that you're wanting to change banks after your visit. We'd really like to speak with you and learn more about what happened. Please send us an email at [email protected] with your phone number and reference number 4571 so we can give you a call. We hope you'll allow us this opportunity to assist. ^Caitlin

• A

  Aubrae Nishiyori

  1.0

  *editing YEARS LATER* staff is still wonderful! Even through Covid! But 5 years after I moved to spanaway, this branch has done nothing to redeem itself. It’s amazing to me how people who are so great at customer service have ZERO ability to move without molasses in their blood. I know people always say stuff like this, but I seriously was teller, then supervisor, then personal banker at another branch…for three years. I know 100% how it goes in there and I’m just done…DT is supposed to be a quick and easy service. Cashing a $75 check took 17 minutes today. Unreal. The staff is wonderful...5 stars worth! But it is SO SLOW it’s almost unbelievable. I generally try to avoid this bank because a single withdrawal can mean a 20 minute wait in the drive through...when there’s only one other car. Idk if they just need more tellers at one time or what. But it’s exhausting and maddening. *EDIT* 5 months later and I’m just extremely unsatisfied. I changed my 2 star to a 1 Star. I am currently in drive through with my three children. I literally gave the DT teller $100 cash, asking for $60 in 5s and $40 in 1’s. I’ve been here for 14 minutes so far and am still waiting. I’ve been the only car in drive through the entire time. I hate leaving bad reviews, and me not coming here anymore won’t make a difference, but I just can’t afford to waste my time in what is supposed to be a convenient/quick way to bank.

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  Response from the owner

  Hello, Aubrae. We are so sorry to hear you had a less than satisfactory experience during your recent visit to your local branch. If you would like to speak with a customer care representative you are welcome to do so by calling 1.800.USBANKS. Kind regards, The U.S. Bank Social Media Team

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