U.S. Bank Branch S Campbell Ave, Springfield, Missouri

U.S. Bank Branch Reviews

2.2 stars based on 43 reviews

Featured Comments:

• J

  Jeffery Whittington

  5.0

  Came to pick up a couple boxes of coins the workers were very helpful and efficient

• K

  K B

  1.0

  I hate this bank! Worst customer service I've ever experienced. They are rude! Not personable, you ask for things you need, they behave like it's totally an imposition. The lady who helped me will be why I'm looking for another bank.. I wish the bank on Glenstone would have stayed opened on Saturday's. They're professional, yet very personable, helpful, and kind. But because of this Bank on Campbell and primrose will be why I'm looking for another bank.

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  Response from the owner

  Hello KB, I'm sorry to hear you had an unfavorable experience at the branch. Would you like to discuss your concerns further? If so, please send an email to [email protected] and include your phone number and reference number 1727. We will be glad to call you and talk about your visit in more detail. We look forward to hearing from you. All the best, ^Kim

• A

  Angela Jordan

  5.0

  So my Mom had stayed with this bank when it changed names like four times and loved his bank so I opened up my account and you know I love them. The bank manager is great and will actually speak with you over the phone incredible I know... Hey today I had the pleasure going through the drive-thru and Haley was my customer service rep and she not only made a deposit for me however she also walked me through the processes of my notifications all of this through the drive-thru incredible. You know if it were me I would throw a hundred bucks in a savings account here at US Bank have a direct deposit $25 a paycheck and that money is going to add up and then use it for vacation next year or use it for your Christmas money this year this way you can try it and see how you like it. I'm telling you I'm brilliant LOL.

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  Response from the owner

  Hi Angela, we're glad to hear you received great customer service. If you ever find yourself needing additional assistance, please don't hesitate to reach out. All the best. ^Chris

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