U.S. Bank Branch S Pueblo Blvd, Pueblo, Colorado

U.S. Bank Branch Reviews

2.3 stars based on 21 reviews

Featured Comments:

• T

  Trevor Hardin

  4.0

  I like this branch a lot for its convenient location, also the ATM and the US Bank app are really great. I removed one star because the drive through takes a very very long time. This seems to be a very popular branch so during times like the lunch hour and 5pm, don't expect a quick wait in the drive through. Even when the lobby is open it's like this, but again, probably just because it's a very popular location and near so many homes. It just gets frustrating when you look across the street and the bank across from us has few cars in the drive through. The inside of the branch could use a major update - it is small and cramped and feels like it's from the 1980s. However the people are helpful and I'm always able to get business done, so it's no major thing. Tellers seem to come and go for the most part, but I've never had a bad experience or unpleasant interaction.

• S

  Sue W

  1.0

  I wouldn't recommend this bank any longer. Been a member for almost 30 yrs and was treated bad last week. The short, stalky, lady teller was hateful and rude. I have no idea why, but she better count her blessings I haven't turned her in yet. I was given the branch managers name, Andrea and I was told from another branch to call the 800# bc they will deal with it effectively. One more time, just one more darn time I am singled out and treated the way I was I will be talking with corporate and raising all heck. Its terrible when you can't find good customer service anymore.

  ---

  Response from the owner

  Good morning, Sue. Thank you for taking the time to leave a review. I apologize that you've had a poor experience at this location. We value your business and appreciate that you've allowed us to serve your banking needs for the last 30 years. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1651. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• C

  Christopher Sutton

  1.0

  If I could give it less then 1 star I would. Your bank had swallowed my bank card and cash for the last time. You have inconvenienced me for the last time. Driving 21 miles to have your bank card swallowed is mildly frustrating. The fact I can't pull money out when we have babies arriving on the farm....Come Monday I will no longer be your customer.

  ---

  Response from the owner

  Hi Christopher, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1282 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

More reviews (18)