U.S. Bank Branch E Agate Ave, Granby, Colorado

U.S. Bank Branch Reviews

2.4 stars based on 9 reviews

Featured Comments:

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  Will McDonald

  2.0

  Who can go to the bank when it is only open Monday through Friday from 9:30am-4pm? I’m going to have to bank somewhere else that has hours for the working class.

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  Response from the owner

  Thank you for taking the time to share your feedback, Will. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

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  Nevermiss2shots

  1.0

  I recieved a US Bank check from my employer went to the US Bank to cash, and ask about transfering some of my check to a new Fintech app I provided the "routing number", She didnt attempt to even type my routing number in, she just simply looked at it, and said no... Because she never heard of the FinTech Bank thats also FDIC insured. I was totaly willing to pay a fee to transfer cash over. Wait...why do I have a "Routing number"?? FOR CASH To be ROUTED. Anyways I'd like to see better responses, and explanations as to why exactly I couldn't transfer my money. also maybe try typing in my routing number to actually start with.

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  Response from the owner

  Hello, thank you for taking the time to share your recent experience at the branch. We never want a customer to leave the branch without an explanation or understanding of the interaction. For additional assistance we recommend that you reach out to our 24-Hour Customer Service team at 800.872.2657. A specialist will be glad to hear more details about the transaction and can offer you further explanation. All the best, ^Kim

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  Paul Vetrone

  3.0

  Inconsistent customer service. During Covid19 the lobby was closed, understandable, however drive thru hours were reduced as well making it nearly impossible to bank if you worked days. Been a customer here for 10+ years and have seen nice friendly staff and gruff staff as well. Thankfully I do most of my banking online so interaction is not very frequent.

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  Response from the owner

  Thank you for taking the time to share your feedback, Paul. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. We appreciate you for taking advantage of our digital services and hope you have a great day. ^Larisa

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