U.S. Bank Branch W Sahara Ave, Las Vegas, Nevada

U.S. Bank Branch Reviews

2.0 stars based on 16 reviews

Featured Comments:

• M

  Michael M (Yo Comrade)

  4.0

  Kara and Tabitha worked hard to set a fun environment, that's run by the books but understanding to customers needs. I am not a US bank customer but I considered switching today...

• M

  Mike Toth

  1.0

  Horrible Horrible Horrible disgusting customer service. All teller windows are blocked off so you cant see if ANYONE Is working. You go to the office and the person in jeans tells at you for coming to see her when you werent called to her office. I've had accounts with US Bank for over 20 years. I may close my accounts after the treatment by this branch. Stay away..stay far far FAR away from this place DO NOT TRUST THIS BRANCH They dont know what they're doing!!!

• D

  David Tino

  1.0

  My experience is one out of a criminal movie!! It started by me being unable use use my ATM card and after getting them on the phone while waiting in line at this very awful unfriendly branch, I was told they flagged the card for a maybe fraud charge of $84 and change I could not verify that this was fraud cause I could not reach my wife by ohone( very ill) So the woman in the fraud Dept said she couldn’t remove the hold on the ATM card until they can determine status. I said that’s ok cause I can just show my I’d and make a withdrawal no need to clear up tge ATM issue now Ok, I was talking loudly as I have severe gearing loss in both ears snd I’m sure it Anoyed the so call person in charge , who was not the manager I was becoming increasing agitated by the lack of service and the fact the line wasn’t moving That’s when this woman can up to the people in line and asked what their business was And I explained my issue , and she rudely said get back in line and wait your turn! I did but had conversation with another customer about issues with US Bank she immediately said I agree with everything you said Well I finally reach the teller Fill out a withdrawal only to have her walk away and go get this other nasty employee She came to the window and said I had to come into her office( at that time I felt like a criminal) She said I would not be able to with money from my checking account until the fraud issue was fixed And I said that’s not the issue right now I have money in my account and a ATM should not prevent me from making a withdrawal( that was verified by your fraud Dept who said the woman was in correct) I ask to speck to the manager and her reply was she’s not here So I asked her to call the fraud Dept Which she immediately refused As anyone can imagine I was not completely frustrated as most seniors would be And she then said I don’t like your tone( yes I was probably loud but that’s do to me not being able to hear very well) And she then said if i continued with this issue she would call the police I said go ahead, I hadn’t do e anything and she scream get out of my branch!!! At that point I complete lost my temper snd cussed at her while I walked out!!! Now what this vindictive woman has done is closed my account with no notice causing extreme hardship with all auto deposits and auto pay And I have spent 5 hrs on the phone with different us bank people asking how can one person do this to a customer of 20 years and who’s had never been in her branch!!!! Anyone out the reading this. Rest assure it’s the complete truth, this woman is completely out of line snd yet US bank is going to allow this to happen and cause my family much grief and aggravation!! This should never have been allowed to happen I filed a complaint the day this happened to me with the fraud Dept and they assured me they would file a complaint against this woman!!! In my opinion, and other as us bank employees have agreed I have an appt with a branch manager at another location that I have know for ten years and see is going to try and help me, sh cannot believe this was done to my As I had many appts with her during my time with her branch(closed like many others) My name is David and I would encourage everyone who has had a bad experience with this branch to please speak out, what she did is criminal!!!

  ---

  Response from the owner

  Good morning, David. Thank you for taking the time to leave a review. I apologize this has been your experience. I can understand how frustrated you must be. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1743. We will give you a call directly. We look forward to hearing from you. ^Heather

More reviews (13)