U.S. Bank Branch Commonwealth Dr, Crystal Lake, Illinois

U.S. Bank Branch Reviews

3.0 stars based on 14 reviews

Featured Comments:

• D

  David Schuh

  4.0

  Please update the hours on the website. The bank is sometimes closed on Fridays and not open at 9am weekdays. Thanks!

• K

  Ken Jr

  1.0

  at one time this branch was great but as of late this branch has gone downhill. Basically since covid started back in march of 2020. I have tried very hard to be patient and not make this review but it has gotten to a point that no one will listen there. The branch manager over there isn't good at all. I dont know if he knows how to do his job or just lazy. I had a IMPORTANT issue with my account, When i called the first time i had to leave a voicemail (Not a problem), i then left 2 more a week later.... After 3 weeks he calls me back to find out is the problem has been taken care of. Glad i didnt wait. NOW the last month of so this branch closes when it wants, how it wants without any notice. I have gone there multipule times to do a deposit and no one is there. They should close this branch, re staff and only keep Savanna and Marie.

  ---

  Response from the owner

  Hello Ken. Thank you for taking a moment to share your experience with this branch after trying to contact the manager. We never want a customer to feel that their issue is not important, and we would like to speak with you further to offer our assistance. Please send us an email to [email protected] with your phone number and reference number 3505, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan

• G

  Georgia Dugo

  1.0

  Horrible! Have been trying to access my safety deposit box for months! They are NEVER open. I go in person and a sign on the door saying they are closed. I call, no answer and a recording saying hours may differ or this branch may be closed due to Covid. STOP using Covid as an excuse for horrific service and open your doors like all other businesses! I want to close this box as I no longer need it. Am about to be charged another annual fee next week for something I no longer need or want! Shouldn’t a bank that holds safety deposit boxes have SOME HOURS so their customers can access their personal belongings?? Holding safety deposit boxes hostage? REALLY?! If I cannot access my box before the annual fee gets deducted from my account, I expect to be reimbursed every penny. TERRIBLE SERVICE!

  ---

  Response from the owner

  We apologize you couldn’t reach the branch when you called, Georgia. We'd be happy to speak with you to help schedule an appointment to access your safe deposit box. Please send us an email with your phone number to [email protected], including reference number 1947. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

More reviews (11)