U.S. Bank Branch Pointer Trl, Van Buren, Arkansas

U.S. Bank Branch Reviews

3.2 stars based on 11 reviews

Featured Comments:

• D

  Dmitriy Melik-Karamov

  5.0

  I wouldn't have closed on my first house and gotten the key today if it wasn't for a client relations consultant there named Jordan H; I was driving 250 miles from North Dallas because US Bank has no branches in Texas and wire transfers have a small online limit so I had no option but to drive. Out of desperation (because I was not going to make it there in time) I called and asked if the branch could wait for me to get there (I was 5 to 10 mins past closing). Jordan Hogue did not have to do this but she called me back and said yes she will wait for me to get to the branch past closing. Honestly, US Bank needs to acknowledge and reward Jordan's commitment for customer success and the above and beyond service she provided because I was ready to pull my money from the accounts there and close them but because of what she did for me I decided against closing accounts. Thank you Jordan you are so awesome!! -Dmitriy

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  Response from the owner

  Thank you for taking the time to share your experience, Dmitriy. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kortnee

• B

  Becky Phillips

  3.0

  This bank charges me $7 to cash my employer's check because I don't have an account with them. It is greedy and just bad business.

• i

  israel flores

  1.0

  US BANK IS A HORRIBLE INSTITUTION, first off this branch never ever answers their phones. EVER, even their corporate office has tried to reach them for an issue with my account and no response ever, two voicemails atleast a dozen calls and they never ever answer. Aside from US bank being a horrible bank their employees and branches are even worse. I will literally tell everybody that I can and go out of my way, on the BBB, YELP! Yahoo!, and yes I know a billion dollar bank may not care about a few closed accounts but I will tell you what I will save anybody I can the hassle of ever dealing with this bank,

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  Response from the owner

  Good morning, Israel. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 9769 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

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