U.S. Bank Branch IL Glen Carbon, Illinois

U.S. Bank Branch Reviews

3.0 stars based on 10 reviews

Featured Comments:

• H

  Harry Zollars

  5.0

  Paul, Laura, Spence, Brea, Tyler, Heather - these people are the main reason I remain with the bank overall. The staff at this branch ensure you're welcomed each time you come in (which for a long time was a rarity with the pandemic) and in spite of how hard hit they were with business they push forward to make sure everyone is taken care of. No attitudes, no worries, and even if I don't get an answer I want, I'll get the one I need. I'm not going to hold my opinion of the bank overall against anyone at this branch whatsoever.

• j

  josh hart

  1.0

  Absolutely horrible service. My bank is all the way in alton Illinois and had a client write me a check from this bank so just went here to cash it and they wanted my ssn to cash a 150 dollar check.they said my drivers license was not acceptable and it had to be my ssn. Are you serious? I've never had this happen in my life. Only if it's over 10 grand. I refuse to give a bank I don't have an account with my ssn even when my clients have accounts here. That's after wanting to charge me 7 dollars to cash a check from their customers account here. I will strongly encourage EVERY client I have from here to not do buisness with this bank and I just put an amendment into my contracts that I don't take us bank checks anymore. The clients have to find alternative payments. I WILL GLADLY TAKE THOSE LOSSES IF THE CLIENTS CANT FIND ALTERNATIVE PAYMENTS AND NOT DO WORK FOR THEM. Especially after they treat you rudely because I won't give them my ssn. I'll take these checks to my personal account later this week and I will never set foot in a US bank again in my life. Thanks for nothing and the horrible customer service !!!

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  Response from the owner

  We appreciate you taking the time to leave your honest feedback, Josh. The Bank Secrecy Act requires banks to understand and monitor the source of transactions made to accounts. As a part of the bank's effort to manage the Bank Secrecy Act and Anti Money Laundering risks associated with cash transactions, you may be asked further questions. We apologize the service you received at your local branch was less than desirable. Normally, check cashing is a service provided for U.S. Bank customers. You would need to deposit the check into a U.S Bank account or into your external account. We appreciate your feedback regarding the size of the fee. This is something that we regularly review and it's possible that this will change in the future. Thanks again for your time and feedback. ^Larisa

• A

  Amelia Gray

  1.0

  Horrible customer service, didn’t get anything right when setting up my account.

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  Response from the owner

  Oh no. We're concerned to hear about your recent experiences, Amelia. We welcome the chance to discuss your visits further. Please email your phone number and reference #5484 to us at [email protected], and we'll call you within 48 business hours to have the matter reviewed. We look forward to speaking with you and hope you have a wonderful weekend. Thank you, ^Kortnee

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