U.S. Bank Branch W Main St, Battle Ground, Washington

U.S. Bank Branch Reviews

3.5 stars based on 12 reviews

Featured Comments:

• b

  bardel

  5.0

  Very friendly and helpful staff. I've used this branch for a number of years now and this is the best US Bank branch I've worked with and I've had both my personal and business accounts with them for 20 years.

• J

  Jason Cher

  1.0

  Worst customer service I’ve experienced with any bank, period. Account was “suspended” with no reason given besides the fact that I’m using an ATM too much? I’m undergoing a home remodel, so have withdrawn cash multiple times over the last several months to pay for things. Call customer service and they redirect me to this branch, which tells me I’ll receive a call by 5PM. 4:55 PM comes, and no call back, so I call them myself. I’m told I’ll receive a letter in the mail, with no other information. I ask when I should expect to receive the letter, as I’ve not had access to my funds for nearly a month now. The banker says “I’ll see what I can do. Bye.” And abruptly hangs up. Bankers name was Ana. Absolutely ridiculous. My finances are being held hostage. Have ZERO access to my account, balance, or funds.

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  Response from the owner

  Good morning, Jason. Thank you for taking the time to leave a review. I understand how frustrating it is when you can't access your funds. We'd be happy to see how we can help. If you'd like, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1652. We will give you a call directly. We look forward to hearing from you. ^Heather

• V

  Vince Rogers

  1.0

  Worst customer service I have ever experienced. Banked with US Bank for 25 years and was treated like I kicked there puppy! The first trip in the teller was very rude and seemed put out by my request and I was actually refused service. Upon our second trip there the manager was just as bad. It seems that is the culture there.

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  Response from the owner

  Hi Vince, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1460 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

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