Umpqua Bank E Gibbs Ave, Cottage Grove, Oregon

Umpqua Bank Reviews

3.5 stars based on 5 reviews

Featured Comments:

• c

  carla kay

  4.0

  check cashing is expensive here unless you have an account.

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  Response from the owner

  Hi carla kay, We sincerely apologize for our check cashing fee for non-customers. Thank you for visiting us in Cottage Grove, hope to see you again soon!

• M

  Mortimer Jordan

  3.0

  I really like this bank. They're nice and straight forward. However, their automated system when you call does not work. Ive tried several times and it cant be my phone because not only have i tried using my landline, i tried using a friends phone earlier and it did not work. It would be great to access my balance via automated line rather than having to go in every time i need to check my balance. Tried to sign up for the online banking and the page i kept getting told me i didnt have permission to access the information.

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  Response from the owner

  Hi Mortimer, thank you for taking the time to leave a review. We take this account of your experience seriously and would like to learn more about the situation. Please consider contacting our Customer Resource Center at https://www.umpquabank.com/contact-us/ and we would be happy to help.

• R

  Renly

  1.0

  I was very disappointed that Umpqua did not issue me a temporary debit card upon opening an account. I was unable to access my money for two weeks on account that they do not print cards in house, and do not issue temporary cards.

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  Response from the owner

  Hi Renly, thank you for providing this feedback. We take this account of your experience seriously and have forwarded it to the appropriate individuals to review. If there’s anything else that we can help with, please don’t hesitate to reach out at https://www.umpquabank.com/contact-us/.

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