United Bank Suffield St, Agawam, Massachusetts

United Bank Reviews

1.7 stars based on 5 reviews

Featured Comments:

• t

  toli kozhenevsky

  1.0

  Very rude making every transaction more complicated and more difficult then any other bank I have ever dealt with. Account got transferred there automatically because Webster bank closed. Today is going to be last transaction at this bank. Going across the street to Berkshire Bank where banking is the way should be.

• h

  honeyland farms

  1.0

  Very rude behavior. Ask to withdraw funds and I was asked why you want cash why not a bank check or wire. I was told Its alot of paperwork that they have to do if you withdraw funds instead of a bank check. So I request that I can come back in up to 5 business days to withdraw some cash if amount is big and rest in bank check I was told for security purposes we dont tell which day we will have cash coz people will chase to rob us. God dammed it's my funds so let me decide how I want to withdrawal it and how I like to use it. And the look i got from the cashier on top of it. Ohh lord like I was trying to do something illegal.

• N

  Nick Syphers

  1.0

  I was a customer of United Bank years ago before theu merged with Vernon bank (not positive on the name) and it was hands down the best bank i ever worked with. Afterwards, i had technical issues with the switch and left because i couldn't wait for them to fix it. 5 or so years later i decide to give them another chance, a decision i regret. Ive had a few issues, one being a log in issue another with a deposit. The issues themselves are not the problem, it was the rude and condescending attitude of the staff at the Agawam office. Recently i helped my grandmother buy a house. I got very specific document requests from the mortgage company. The staff refused to provide the documents because "mortgage companis don't want that, they want it this way, trust me i know this process a lot better than you." Turns out, despite the vast knowledge the teller had of the inner workings of the mortgage process, she was wrong. When we went back she argued with me that i was still wrong. It took my mortgage agent to call the bank himself and talk to the teller directly and teller her to give the statements the way i originally asked for. She then was rude giving us the papers. The tellers protests delayed our mortgage process significantly and forced my grandmother to postpone her move by an extra month. I gave this bank a chance, but the staff at the Agawam office convinced me to quickly close out the account. On a side note, i dealt with them far less but the staff in Southington were much more polite and informative.

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