Unitus Community Credit Union Se 192nd Ave, Vancouver, Washington

Unitus Community Credit Union Reviews

4.4 stars based on 29 reviews

Featured Comments:

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  Carla Jimenez

  5.0

  Shea helped me learn how to find a shared branch on my phone. Thank you for kindness.

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  Response from the owner

  Hi Carla, this just made our day! Thanks so much for leaving us a review. We'll definitely pass along the kudos to Shay and the team! Please don't hesitate to reach out anytime. Cheers! - Laine C.

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  Steph Evans

  1.0

  THIS IS THE DIRTIEST MOST CROOKED BANK I HAVE EVER HAD THE DISPLEASURE OF KNOWING ABOUT!!!!! If I could give 0 stars, I would. The staff, including district/regional managers do not know mortgage laws and REFUSE to assist with a Quitclaim without refinancing the loan, saying that the person who needs to sign it needs to be in person when they moved across the country. LIES. They charge fees in excess of $800 for needing to use the grace period (back in 2020, after just being laid off due to Covid closures) one time. The payment was NOT later than the grace period and there was NO notification of the fees. They frequently suggest that you contact them if you need assistance and then DO NOT ASSIST YOU. I have complained about multiple issues with the app, with charging random fees (including during hardship), with how I am treated there and the best I get is "Good Luck." All of this after being a customer for nearly a decade!!! DO NOT BANK HERE!!! 10/10 DO NOT RECOMMNED!!!

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  Response from the owner

  Hi Steph, we sincerely apologize for the experience you had, as that is definitely not the service we strive for. We also thank you for bringing this to our attention and we'll do everything in our power to make it right. Let's look into this. Would you be willing to send us your full name, email address, and phone number via direct message? Thank you, looking forward to connecting soon. - Laine C.

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  Christeen Smith

  5.0

  I went in to open a new account. Everyone was so friendly and everything was really clean. Crystal set up my account. She was helpful and informational. It felt like she predicted my questions which made everything quick and comfortable. I left feeling like all the boxes were checked which is how you should feel with your money.

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  Response from the owner

  Hi Christeen - We're SO thrilled to welcome you to the Unitus family! Thank you for sharing your 5-STAR member experience. We'll be sure to send your praises along to Crystal. Looking forward to welcoming you back in the branch anytime! Have a fantastic week! - Laine C.

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