WaFd Bank Osuna Rd, Albuquerque, New Mexico

WaFd Bank Reviews

3.7 stars based on 5 reviews

Featured Comments:

• R

  Robin McLean

  5.0

  It's nice to know that there's still a bank that puts 100% into customer service & personal banking!

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  Response from the owner

  Hello Robin, Thank you so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Marshall B

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  Mark Baker

  5.0

  Washington Federal here in Albuquerque has been wonderful to work with. They are friendly and helpful. They believe in ABQ and Downtown ABQ in particular. I highly recommend working with Josh, Crystal and Juan. My only suggestion is that they need to open a location closer to the heart of the city, either in Downtown or University area.

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  Response from the owner

  Hello Mark Baker, Thanks so much for the 5-star review and for taking the time to share your feedback. We are glad we've provided you with great customer service. Thank you for allowing us to serve your banking needs. -Mike J

• M

  Mellie Belly

  1.0

  Washington Federal likes to collect money, but they don't like to lend money. My husband and I applied for a home loan earlier this month. I won't post details for the sake of privacy, but I can say we are in good financial health, and the home we're looking to buy is for sale for less than it's worth. Every time I dealt with Wesley, he acted as if he had no idea who we were, even after meeting him more than once. Carol is just a treat to work with, too (sarcasm). She is utterly condescending in her demeanor, and refused to correct paperwork when I asked. They tried so hard to rope us into a 30-year loan, even though we were specific from the beginning that we only wanted a 15-year. There are exorbitant fees and requests for inspections that go beyond a simple appraisal. And if you don't have an account with them, and want paper statements? Oh, that'll be a one-time set up fee of $400. How about I give you a ream of paper and a book of stamps instead? Sound good? They rely heavily on Experian for credit reporting, even though they're the most antiquated and error-prone of all the reporting bureaus. Carol had a gleeful sneer in her in voice when she called to inform us that the loan request was denied. In the end, I'm glad I don't have to do business with Washington Federal for the next 15 years, considering their approach and attitude towards potential customers. Enjoy that $37.00 loan application fee, because that's all the money you'll ever get from me. UPDATE: Hi, Maria. Even though I'm using a moniker, it should be easy enough for branch staff to figure out who I am. If they're actually interested in working with me, Mr. Lopez, the branch manager, is welcome to reach out. However, I doubt I'll hear from them.

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  Response from the owner

  Hello Mellie Belly, We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review. -Maria P.

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