Wells Fargo Bank Topanga Canyon Blvd, Woodland Hills, California

Wells Fargo Bank Reviews

3.1 stars based on 17 reviews

Featured Comments:

• M

  Mehron Javani

  5.0

  This location is always so helpful and so friendly. They are always willing to assist you with any needs. The office is well light and very accessible. There is now than enough parking and multiple ways to enter and exit the lot.

  ---

  Response from the owner

  Thanks for taking the time to share this with us, Mehron. It’s wonderful to see that you’ve continually had a positive experience at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• m

  maral rahmani

  1.0

  The worst high level employees ever. I used to receive my wire transfers within 3 days. but now it's been 2 weeks that Mrs. Mitra Katz has contacted me to go to the branch to sign the ofac letter. I still haven't received my money. I went to the branch 3 times to follow up this amazing person haven't even tried to say hi to me and she kept ignoring me. I'm just surprised how she got to a high position where she is. I'm 100% sure that she forgot to send my signed letter to ofac on-time and that's the reason they haven't released my money yet. The funny thing is that she said to one of her co workers that she's sent it out but she thinks that I have the original form. How is that even possible that I have the original copy, and she sent it out? Anyways if I don't receive my money and it goes back to its origin I have to file a claim to BBB.

  ---

  Response from the owner

  I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

• M

  Mikael Karlsson

  1.0

  Their branch manager Nicholas Cardona needs a performance review from corporate. As a Wells Fargo customer of 22 years, my interaction with him will be the single reason why I’m moving my accounts. I walked into to his branch and there were about 12-15 employees there. No customers. He approaches saying I have to have an appointment to speak to a banker about opening a new account. Why, I asked. There are no customers here, and you seem to have a large team just standing around, so you are not short staffed. No one is wearing masks, so it cannot be due to Covid. If it’s policy, then the policy is flawed and he should not hide behind it. Policy should never be an excuse to provide basic customer services and conduct your core business, in this case opening a new bank account.

  ---

  Response from the owner

  Your review concerns me, Mikael, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

More reviews (14)