Wells Fargo Bank Broadway St, Lubbock, Texas

Wells Fargo Bank Reviews

2.9 stars based on 10 reviews

Featured Comments:

• M

  Myrna Sweeton

  5.0

  Very friendly but informative. Looking forward to doing business with them

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  Response from the owner

  Thanks for sharing your experience at this location, Myrna. We appreciate your feedback. -Nick, Wells Fargo HL Social

• T

  T Gonvid

  1.0

  I was in to close my account. Mainly because I've banked with them for 25 years and not once did they approve of any loan. I opened an account with alliance credit union and guess what? I got a personal loan $25000 . YUP this place is better than wellsfargo

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  Response from the owner

  I'm very sorry to learn about your experience banking with us. I'd like to have each of these loan concerns thoroughly reviewed and addressed. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• J

  Joshua Rios

  1.0

  I been with Wells Fargo for 5 years. It's been horrible, really horrible. I stayed to give them a chance because of the whole we changed to a better bank and not overcharge payments/money transactions anymore. Which they really did. I received well over 500$ in checks with apology letters about how they "Accidently" over charged my auto loan by "Accident". Then auto loan payments were taken out then returned with late fee's so when its taken out again it'll be negative of course. Addition with that I transferred 5$ from savings to checking to have a 13$ transfer fee added to my account. The customer service refuse to answer my cell phone but when I called through my office phone it wasn't a problem. Told the payment will be added to the end of my loan so I could pay at the end, Called the next day and they claimed I never talked to them about it and that it was never summited and not a legitimate reason for assistance. I tried and hoped to speak positive of the bank but over the years have been stressful. The staff are kind and the location is nice. The policy are so annoying

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  Response from the owner

  Thank you for your detailed review, Joshua. I'm truly sorry you haven't received the customer service you expect of us, and I want to make sure your concerns is forwarded appropriately. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

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