Wells Fargo Bank S Ellsworth Rd, Mesa, Arizona

Wells Fargo Bank Reviews

2.3 stars based on 28 reviews

Featured Comments:

• M

  Mike

  5.0

  Lassane Pafadnam was a big help. He went above and beyond and sure Wells Fargo is glad they have positive and hard working employees like Lassane. Nice work!

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  Response from the owner

  I appreciate you taking the time to share this with us, Mike. It’s wonderful to see that you’ve had an excellent experience with working with our team members at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• J

  Jon Mabb

  1.0

  I have been a client for 24 years. We opened an account 12 months ago for my daughter and a year later they told us via mail we needed to come in and update her Social Security Number. We did this on 4/26. I received a second letter in May and called on 5/23 to ask why a second letter. They called me back on 5/24 and told me all was resolved and no more issues. Then on 6/7 they with out warning closed my daughters accounts while my daughter was on vacation. I called customer service and they told me after moving it to the highest person possible they would respond with in 10 days. I contact the local branch and they told me I had done all that was needed. They called me back same day and said bring in a Social Security Card. The card is lost and we have ordered a new one. I asked if they would accept a w9 form. They said no only a Social Security Card. So now my daughter is stuck on vacation and Wells Fargo has frozen her accounts and will not fix the internal problems they have to unfreeze her account. I wish on 4/26 they would have asked for the card. I wish on 5/24 they would have told me they need more. I really wish my daughter would have access to her money she earned and needs while on vacation. This company is heartless and very unorganized. Do not use them.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• C

  Curtis Callaway

  1.0

  Showed up at about 5. A banker bickered with me for a bit and then said it's 5:01 we can't let you in. Terrible customer service.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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