Wells Fargo Bank 2nd St, Hickory, North Carolina

Wells Fargo Bank Reviews

2.8 stars based on 22 reviews

Featured Comments:

• M

  Mark Jones

  5.0

  Love banking with Wells Fargo but why are you guys temporary closed?

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  Response from the owner

  I appreciate you bringing this to my attention, Mark, and I'm sorry that this location is temporarily closed. To confirm the operating hours, services, and make an appointment at any of our locations, please visit https://www.wellsfargo.com/locator. If you’d like to discuss any concerns, please feel free to email us at [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• J

  Joseph Hernandez

  1.0

  They have absolutely terrible communication skills they told me I could come in and speak to a banker as I am down here for break from college. They had me drive 45 mins here to tell me he was booked for the next two weeks. Wells Fargo < Wachovia

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• D

  Darcie Farrington

  1.0

  I called saying my withdrawal was short $20. They said “well why would she steal it when there are cameras watching her.” I didn’t say anything about that I asked them to check for me. They didn’t check the cameras at all to see if it was dropped or anything. Then they said “customers are normally pretty trustworthy if they found it they would’ve given it to us” which is totally not true so many people would pick up a free $20. Then said “well I hope it finds you 🤷🏻‍♀️” that’s not how money works??? I went to another bank and closed my accounts after this phone call. Saying that “why would she steal it if there are cameras over her” tells me that they’ve had issues with that before. That hadn’t even crossed my mind and they brought it up immediately. If they had just said “I’m sorry our drawers aren’t over and we don’t see it any where” I would’ve taken that. That’s fully honest and fair. Trying to cover it up like that is super suspicious. If I had called a grocery store or literally any other place and asked them to check they would’ve checked the cameras instead of saying someone wouldn’t steal purely because there are cameras.

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  Response from the owner

  Hi, Darcie. This is not the kind of experience we strive for, and I'm truly sorry to read about this frustrating experience. Please allow me the chance to have this thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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