Wells Fargo Bank 1st Ave, Hickory, North Carolina

Wells Fargo Bank Reviews

2.9 stars based on 9 reviews

Featured Comments:

• C

  Christopher Grasinger

  5.0

  Dana Campbell assisted me with some particular documentation questions and needs. She went above and beyond to make sure everything was correct and was patient with me the whole way through. Thanks Dana!

  ---

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Christopher. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• S

  Seth Pergerson

  1.0

  This branch has been a complete mess for years. First off, it’s 2022 and they STILL don’t have a drive up ATM. The walk up ATM has been out of service more times than I can keep up with. The tellers rarely even acknowledge you at the drive through anymore. They just wait for the canister to be sent to them then ask “cash or deposit?” before sending it sailing back to you. To top it all off they gave my drivers license and debit card to someone in another lane once and I was lucky enough that this person eventually returned my cards to the branch. Update 6/23/2022 - Today the ATM took money from me but didn’t credit it to my account. It said the bills would be returned but then after waiting for two minutes the ATM went down. I walked inside and immediately reported the issue. I made the radically ignorant assumption that a bank that has billions of dollars would do right by a customer of 10 years and give me a temporary credit until they resolve the issue. No such luck. Next week when I get paid I am creating a new account with employee credit union and Wells Fargo will be down yet another customer. Thieves.

  ---

  Response from the owner

  Hi, Seth. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• E

  Elizabeth Carbajal

  1.0

  Terrible customer service. Wanted to open an account but teller seemed like he was in a rush to get me out of there & didn’t help at all.

  ---

  Response from the owner

  Thanks so much for your feedback, Elizabeth. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

More reviews (6)