Wells Fargo Bank W Tropicana Ave, Las Vegas, Nevada

Wells Fargo Bank Reviews

4.1 stars based on 11 reviews

Featured Comments:

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  David Othus

  5.0

  Outstanding service from Alex. He had a can do attitude, took his time to explain what the difference was between the bank donation button vs PayPal. He was amazing the and when I asked for his business card then I understood why this was such a warm and welcoming branch! Alex sets the example!

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  Response from the owner

  It’s wonderful to see that you had such a positive experience with Alex. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

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  Melanie Zambrano

  1.0

  The amount of times I’ve left this place angry cause their drive thru teller line is SO slow! Like I understand it takes time but the dispensary has more urgency and they have more policies than you guys do I’m sure due to CCB. In line for 5-10 min no movement. Another complaint having nothing to do with this location. But I’ve ordered my card about three times and I haven’t received it and I’ve called and complained and I have yet to receive a card so all around I think Wells Fargo sucks and I’ll consider moving to another bank when I have the time for it.

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  Response from the owner

  Thanks for bringing this to our attention, Melanie. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

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  Lorena Maria

  1.0

  Today I experienced the most unprofessional and weird thing at Wells Fargo on Tropicana and Hualapai. My husband went in to deposit some money on my debit card, but was told that unfortunately since he is not on my card he is not able to do so without me being there. At this point I was calling the bank and he was talking to them to try to figure out a solution since we were trying to pay our bills. As he was going back and forth with them, he eventually gave up and walked out seeing as he was on his 1 hr lunch break. The woman who was “assisting” him was supposedly the MANAGER, Marlene. As my husband goes back to his job, his boss informed him that the Wells Fargo manager called her, and complained about him. This woman I guess read his shirt and saw where he worked and went and called his job. I simply can not comprehend what authority does this manager at Wells Fargo have to call my husband’s job and bad mouth him. That is the most unprofessional thing I have ever heard of being done. So Wells Fargo, please contact me so we can resolve this matter. What kind of employees do you guys hire? Is that an appropriate thing to do? Is that how your employees are trained? Hm..

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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