Wells Fargo Bank W Hendry St, Hinesville, Georgia

Wells Fargo Bank Reviews

2.9 stars based on 19 reviews

Featured Comments:

• J

  Juan Fernandez

  4.0

  Nothing but great results with this Bank

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  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• R

  Rahn Raethke

  1.0

  AVOID LIKE THE PLAGUE IF YOU HAVE ANYTHING “COMPLICATED” Personally think I may go back to my credit union. I went with Wells Fargo because it is a nationwide bank, and to be able to talk to someone in person. With the advent of online banking I think I will go elsewhere. I understand for the sake of brevity trying to open an account online. I already have an account with them and wanted to open a new one. Mind you I assume there are two bankers in this whole office. Looked like one was dozing off in his office in his chair and the other had just finished with a customer. Only other customer was in the teller line. The banker told me that they “were mostly by appointment only”. What exactly is mostly by appointment? Either you are or are not due to whatever protocol you are under. I mean you wouldn’t receive MOST of a chemotherapy treatment would you? OR get most of a surgery done. Honestly it wasn’t worth the time explaining to the banker that I had previously tried to do this online. Apparently the only appointment time was at 4PM. Never seen a business talk themselves out.

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• P

  PHIL MEYOR

  1.0

  Very unprofessional! More office cubicles with less people working. Customers have only a little space where everyone hears your business. We made an appointment and just to come and wait 30 minutes. What’s the significance of the appointment? And that Bank Associate with the surname Welsch tried acting smart on us, she didn’t want to serve us. And she knows the reason why! Without even looking at our documents she stated that our Article of Incorporation was expired which wasn’t true. She requested two forms of IDs which we presented, just to tell us in addition that she needed our marriage certificate to prove that we are married. Why didn’t you call the day before the appointment to let us know what we needed to open a business account? She lied that she called me and my phone didn’t allow her to leave a message. That’s a blatant lie, I always return every phone call because it might be one of my Soldiers needing me. Hinesville Wells Fargo Branch has left a bad taste in my mouth for Wells Fargo in general. Very unprofessional!

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  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

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