Wells Fargo Bank US Pooler, Georgia

Wells Fargo Bank Reviews

2.6 stars based on 43 reviews

Featured Comments:

• N

  Nina Foley

  5.0

  They were very busy but they did great of trying to help everyone and I had called ahead to seek help on some banking and they said I could come in and they were kind and attentive. Everyone was busy and working hard. I appreciated all they did

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  Response from the owner

  This is wonderful feedback, Nina! Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social

• K

  Karen Wainright

  1.0

  This branch is horrible if you are needing to do business inside. I went in to do something that would only have taken 20-30 minutes max. The male banker rudely asked me if I had an appointment (mind you I was the only customer waiting) and I told him no. He said, well you may have to wait a while, there are only 2 bankers. I asked him how long is a while and he said 5 to 15 minutes, so I said I would wait. The female banker at the first desk, who was the only nice one, also said someone would be with me soon. She was already helping a customer when I came in. Then the other female banker, finally came and asked if I needed help. I told her what I needed and she said I would need an appointment. I wasted 20 minutes sitting there. I was told by two different bankers that someone would wait on me and then told I would need an appointment. I know for a fact what I needed done would have only taken a few minutes. I had already been to a couple of other banks to do the same thing without any problems and no appointment. I've been with Wells Fargo since the 1990"s and I'm seriously considering moving my account. I have never needed an appointment at Wells Fargo or any bank to do business with MY money. Please look into some customer service classes for your employees. The ones that were rude were told why I was there. It's bad enough what I've had to personally go through and then for your employees to make it that more difficult is ridiculous! For the time being, I will no longer bank at this location! I was also forced to give 1 star or I couldn't post this review!

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  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch, Karen. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• m

  maughnchris

  1.0

  This location has constant ATM issues. Either no cash or machine is broken.

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  Response from the owner

  Thanks for taking the time to share this with us. I’m sorry for any frustration this experience caused. I've forwarded your ATM feedback to the appropriate teams. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

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