Wells Fargo Bank 6th Ave, New York, New York

Wells Fargo Bank Reviews

3.4 stars based on 19 reviews

Featured Comments:

• C

  Canan Soylu

  5.0

  Wells Fargo always greetings me with a great customer service. Mr. Omari was really nice and helpful. Thank you.

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  Response from the owner

  This is great to see, Canan! Have a great day. -Casey, Wells Fargo HL Social

• D

  D Soto

  1.0

  I went to the branch and requested and up-to-date print out of my current checkings and savings account amounts; simple. Under the advisement of the manager -- not the teller herself, but, again, under the advisement of the manager -- did she originally pass me a random bank statement from October 2018. I didn't notice this, until I started reviewing it, after having left the teller's window. I went back in, stood in line, explained to clarify that I needed an up-to-date print out of my current checkings and savings accounts, and what I received was a random bank statement from as far back as October 2018. Again, the manager advised and gave this teller directives, which led to this particular print out. I not only think this odd, but begin to wonder if this is some subtle, nuanced customer intimidation, as yet another odd 2nd incident occurred. After returning to the teller, the manager walked away, then returned and, I was referred by the manager to another banker at his desk I asked him what I had previously asked, but this time made it specific that I'd like if my 3 accounts were reflected in the statement. The bank statement only reflects 2 accounts, and not 3 as I had requested specifically from him. I also find this odd, as I do not believe either of these bankers are as incompetent as these oversights suggests; moreso, they were both directed by the manager. I requested an up-to-date saving/checkings account print out -- obvious to say that it is November of 2021 -- and under the directive of the manager via the bank teller was I delivered a random bank statement from October 2018. When I returned, it was the manager who referred me to a specific banker, where I was again given a wrong bank record. I don't believe either of the bankers are incompetent. I believe there is foul play and malintent on part of the manager, and that this is just and plain customer intimidation

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  Response from the owner

  I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I apologize for the experience and look forward to discussing it further. -Jessica, Wells Fargo HL Social

• Y

  Yara Parra

  1.0

  I was there 5 minutes ago, the guy at the door was doing nothing, and he told me that I had to wait for 2 hours for him to be available to help me to do a simple thing as express send. That’s the most ridiculous thing ever. I have been Wells Fargo customer per years and this is the only time I feel someone was rude and ridiculous in one of the banks. Shame on that!

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  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

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