Wells Fargo Bank Broadway New York, New York

Wells Fargo Bank Reviews

3.6 stars based on 73 reviews

Featured Comments:

• E

  Everett Crawford

  5.0

  Great ! Very cordial staff. Seemed to be interested in good Client service.

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  Response from the owner

  I’m so happy to hear you feel this way, Everett. Thanks so much for the feedback. -Nick, Wells Fargo HL Social

• J

  Julia Scambray

  1.0

  I am so disappointed in my experience at this branch, they gave me the number for customer service and proceeded to go on lunch break…even the customer service team was confused why the bankers were not helping me. Considered walking across the street to Chase and starting fresh.

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  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• B

  Bill Allman

  5.0

  I was having some pretty serious issues with my account, and that combined with the covid situation was giving me some pretty significant stress. Alexander Gallagher at the 460 Broadway branch helped me solve all my issues, responded promptly to my follow up emails, and was very knowledgeable and professional. I hope Mr. Garcia the branch manager knows what a tremendous assetthe company has there. Thanks to all the staff at that branch for the help. 👏👏👏

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  Response from the owner

  I appreciate you taking the time to leave this thoughtful review, Bill. I’m glad to read you've had a wonderful experience while working with Alexander, and I've made sure these kind words are forwarded to their manager. Have a great day! -Jessica, Wells Fargo HL Social

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