Wells Fargo Bank Wasatch Blvd, Salt Lake City, Utah

Wells Fargo Bank Reviews

3.9 stars based on 16 reviews

Featured Comments:

• M

  Michael Richardson

  5.0

  Made my appointment online for a notary. Was super easy, and the banker was ready for me when I arrived. He informed me about mobile options that I wasn’t aware of. Efficient service, great staff and management. On the flip side, some of the customers at this branch have a ridiculous and entitled attitude. A Karen came in and wanted to open an account but everyone was helping customers and she did not have an appointment. She got really mad and said they are going to bank somewhere else that doesn’t go by appointments. Good luck with that. Welcome to the 2020s boomers.

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  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Michael. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

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  Grant Burton

  1.0

  Came in with a time sensitive need to meet with a banker. One teller was nice and looked into making an appointment, when the option didn't work for me the teller then suggested that they could call another branch to check on availability. Just as she was about to help me, another teller interrupted her and said it was my responsibility to check online and make an appointment. While that is the proper way if I had the time to make an appointment, this teller clearly did not understand my predicament or was willing to help despite three tellers not helping any customers. I will not return to this branch and the experience makes me want to consider a different bank. Tellers are there to help you not explain how to help yourself because they don't want to take the time.

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  Response from the owner

  I'm sorry to learn about your experience at this location, Grant. Could you email me with more details about your interaction with the associate you mentioned? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Nick, Wells Fargo HL Social

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  Mark Levy

  5.0

  This branch is efficient but I highly recommend making an appointment if you need anything outside a teller. I needed to send a wire and open another account. The only banker was busy, and the manager stepped in and showed me how to send the wire from my iPhone (helpful!) and offered to set a time for me to come back later to open the account. He also said I could open the account online which was also helpful. I did the appointment because I like the people here and they don’t rush me.

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  Response from the owner

  I’m truly happy to read about your experience with us, Mark! We appreciate the feedback. -Nick, Wells Fargo HL Social

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