Wells Fargo Bank San Fernando Mission Blvd, Granada Hills, California

Wells Fargo Bank Reviews

3.3 stars based on 16 reviews

Featured Comments:

• D

  Dave Kim

  4.0

  I really like the fact that this Wells Fargo is very close to where I work Find some other services are not always the best but some of the staff tries really hard and their very accommodating overall they could have improvements but Hey what business doesn't need improvements

  ---

  Response from the owner

  Hello, Dave. I appreciate you taking the time to share this feedback regarding this branch. I've made sure to share this with the managers. Thank you for your candor and have a great rest of your day! -Shaun, Wells Fargo HL Social

• E

  Ed Maj

  1.0

  Line was terrible with only two unhelpful bankers Worst branch

  ---

  Response from the owner

  This is not the customer experience we strive for, and I hope you’ll accept my apology for what happened. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention that you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Casey, Wells Fargo HL Social

• I

  Isaac Lee

  1.0

  Whoever the short blonde lady is, should get fired or learn some manners. Today, I wanted to fax a letter to the credit bureau with Wells Fargo being my representative. Intermediately, there was a long line. When she called me up and after I said what I need help with, she kept flooding me with questions about whether I bank with Wells Fargo (duh, idiot). When she handed two pieces of paper to write my letter, she went to go "assist" the other waiting customers. When I finished, she just stood behind her coworkers blankly. About 5 minutes later, she took my papers. After trying to fax it, she said the fax number is wrong. Before leaving, I asked her to shred the papers because my personal info was written on them. She said they can't because they don't have a shredder. WHAT KIND OF BANK DOESN'T HAVE A PAPER SHREDDER?! I then decided to head down the road to the Balboa branch and they had no problem faxing the letter. Either that lady is telling the truth or the biggest liar. Will not come here again.

  ---

  Response from the owner

  Thanks for bringing this to our attention, Isaac. I apologize for the experience and can understand your frustration. Please send me an email at [email protected] and mention your review and Google username (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

More reviews (13)