Wells Fargo Bank US St. Augustine, Florida

Wells Fargo Bank Reviews

3.5 stars based on 22 reviews

Featured Comments:

• p

  pr ts

  5.0

  We had several issues with our credit cards , and with the 800 # . We stopped by , without an appointment. Ran into Branch Manger Michelle. Not only did she " fix " handle our concerns ( in a short time ) she was answering phones , directing personal . Thank You ! Michelle.

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  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience with Michelle. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• V

  Vince Gunter

  1.0

  My wife and I needed to open a joint account as we just got married. I tried calling the branch for 2 days to see if I needed to make an appointment for Saturday and never got anyone on the phone. We went in on Saturday morning right after the bank opened. The gentleman told us that we needed to make an appointment by phone and he was booked for the day. He asked who I assumed was his manager if she could help and she told us somewhat rudely that we needed to go online and create an account they didn't have time today. I guess she was to busy to get our business. We went in online to create an account, went through the waiting process, once we were approved we still didn't get an account number but we had an account open. Mind you we have about $10,000 that we needed to deposit from wedding gifts and payment from our business. I was able to make some mobile deposits last night and this morning I wake up to find out our account has been assigned for closure because of fraud suspicions. After spending an hour on the phone this morning the fraud department told me they flagged my own signature for possible forgery. Now, I am taking our joint money and my wife's business account to southstate bank where I've had an account for over 10 years. All of this could have been avoided and my time not wasted if someone wanted to take 5-10 minutes at this branch to help us open an account. Wells Fargo sucks.

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  Response from the owner

  Hi, Vince. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• A

  Arthur Sweeney

  1.0

  They don’t give out temp cards, the actual card takes 7+ business days to get their if you create a new account. I walked in today today and was told sorry Apple Pay is the only way to access your account besides withdrawing the large sum . I wanted grocery food so I obviously played the game, but I will actually be looking into changing batches after my experience with this branch today.

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  Response from the owner

  Thanks so much for your feedback, Arthur. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

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