Wells Fargo Bank County Rd, Minnetonka, Minnesota

Wells Fargo Bank Reviews

3.0 stars based on 16 reviews

Featured Comments:

• c

  chris maxson

  5.0

  My wife and I had an appointment today with Anthony M. the Branch Manager at Minnetonka and he was outstanding. I have open 30 plus accounts in my life and have met with bankers for over 30 years and today was by far the best experience I have ever had with a banker. He listened, made great recommendations and was very professional. Thank you Anthony for the great service today.

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  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Chris. It’s wonderful to see that you had such a positive experience working with Anthony. I will make sure this feedback is shared with him. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• M

  Michael Nelson

  1.0

  I write this review as a heads up to others who are considering banking with Wells Fargo or already have an account. After banking with Wells Fargo for about 30 years, including 2 mortgages, I no longer have confidence in Wells Fargo's integrity or competency. Having retired and now living part time out of state, we went into the Hwy 7 and Cty Rd 101 branch to close our 3 accounts. We needed a bank that was available in Florida. Unfortunately, the staff at the Hwy 7 branch did not close the accounts correctly. This resulted in the accounts staying open behind the scenes at Wells Fargo with all funds withdrawn. As a result, one of the closed accounts processed an auto pay that had previously been moved to Chase, our new bank. Our closed personal credit line was then accessed to cover the auto pay from our closed checking account. Since then I have called multiple times, went into multiple branches (after being told there was no one at Hwy 7 branch who could help), sent numerous emails, and researched and provided Wells Fargo with documentation of the closings. However, after Wells Fargo agreed in a reply email that a mistake was made about the closing date for the accounts, they keep insisting we owe them money to cover their error. With Wells Fargo being investigated and fined by government agencies over the last few years regarding their business practices, I probably should not be surprised at this money grab.

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  Response from the owner

  I appreciate you bringing this to our attention, Michael, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• J

  JACKY B

  1.0

  If you call them, there is always no one to answer the phone. If you don't believe it, you can try.

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  Response from the owner

  I'm sorry you haven't been able to reach this branch over the phone. To ensure I can forward your feedback appropriately, please mention your review, full name, phone number, Google username, and the reason for your call in an email to [email protected]. For security reasons, be sure not to include any loan or account numbers in your messages. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

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