Wells Fargo Bank Wayzata Blvd, Wayzata, Minnesota

Wells Fargo Bank Reviews

3.0 stars based on 13 reviews

Featured Comments:

• 卫

  卫立

  5.0

  On Dec. 27, 2021, after told by Fernbrook Ln N branch that a notary public would not be available till Feb. next year, I tried my luck to Wayzata branch and got immediate help from Mr. Marten whose smile and warmth melt the snow on my coat.

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  Response from the owner

  I've very glad to hear you got the help you needed. Thanks for taking the time to share. -Casey, Wells Fargo HL Social

• B

  Bobak Ha'Eri

  1.0

  The pandemic has clearly gutted the experienced staff so it feels like children running a bank (they don’t even know what “ETA” means). Need to access your important items in a safety deposit box? You’re gonna wait for an undetermined time because there aren’t enough people. Your stuff is their hostage. Guests are not served in order. If there’s no benefit in using a national bank, don’t use them. This branch, purportedly in an important location for wealth in the Twin Cities, is a prime example of why banks like WF have lost relevancy during the pandemic. It was just as bad last winter when no one in this branch knew how traveler’s checks work and had to spend 30 minutes calling an adult somewhere in the WF system that actually knew. Walked into the Edina BofA and they immediately knew how to handle it.

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  Response from the owner

  I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  Shane Segner

  2.0

  There were twice as many employees walking around as there were customers and it still took them ~20 minutes to help me. I will say everyone I spoke with was friendly and polite, but there’s no sense of urgency when it comes to helping their customers. Given other reviews, I’d try a different location.

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  Response from the owner

  I'm very pleased to hear our associates at this branch were friendly, Shane. You shouldn't have had to wait so long for assistance, however, and I hope you'll accept my apology. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Nick, Wells Fargo HL Social

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