Wells Fargo Bank US Willingboro, New Jersey

Wells Fargo Bank Reviews

1.7 stars based on 24 reviews

Featured Comments:

• L

  LoudpacklegenD

  4.0

  Very clean and organized facility. Card holders can cash checks directly in the ATM

• J

  Joice Ordonez

  1.0

  The absolute worst drive through ever. First of all, their deposit via ATM is not working. Second, their signages said that there are two lanes but when I called for banker, she said there is only 1 lane. Fine. I drove around to get to the lane 1. Waited for 15 min as there were 3 cars ahead of me. When it was my turn, the lady in there today (7/5/22 at 4:30PM) was the most disrespectful person I have ever encountered my whole life. I couldn’t hear her so she made some nasty comments but despite of it, I patiently waited. She made me wait for good 30 min without any instructions but to put my money and ID cards in the canister — NEVER CAME BACK. I had to take my money and IDs and drive away. What a horrible experience. I would never go back to this branch. Ever.

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  Response from the owner

  I apologize for the inconvenience, Joice, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

• D

  Diana P

  1.0

  Over a month now I went into the branch with documents from my mothers estate and I was told that they couldn’t take me that Saturday because they were only by appointment they said that you know I could try back or schedule an appointment and I said well can you take my documentation at least let me know if it’s approved and then I’ll schedule an appointment a month later I’ve still not heard back from that branch and this is after two weeks ago reaching out to the Wells Fargo complaint department who said that they were going to contact the branch. They transferred me over to that branch and there was no answer and nobody touched base with me to see if my complaint had been resolved. I’ve also emailed an individual by the name of Terrence at that branch who was the one that said that he was going to send the documents for review with no answer and it’s been 10 days since that email. Just called the complaint department again no answer whatsoever. I don’t have the time to stop in to that branch during regular work hours and no one is of any help to me awful bank Over a month from this person replying to this comment and still no resolution.

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  Response from the owner

  I'm sorry to hear about your frustrating experience with this location, Diana, and I'd like to assist you with this matter. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

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