Wells Fargo Bank Jones Rd, Houston, Texas

Wells Fargo Bank Reviews

2.6 stars based on 27 reviews

Featured Comments:

• A

  Aeslyn Asterix

  5.0

  Nice and fast bank! Dianelle was very sweet and helpful, thank you!

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  Response from the owner

  Thank you so much for sharing these details with us, Aeslyn! I’m happy to see you enjoyed visiting this location and working with Danielle. Have a great rest of your day! -Nick, Wells Fargo HL Social

• D

  DIAVI Music

  1.0

  Came in to open a youth account for my teen - to teach her the importance of banking, etc...only to be turned away because they were going to close in 35min...and it "could" take "up to" 45min to accomplish the task. There was not a single other customer in there too...just obviously didn't want to work. Went to another WF branch today and they didn't want to see us without an appointment. You would think I was trying to get a small business loan...this is a simple checking account for a child. After 30+ years with Wells Fargo, I think I'm getting the hint: They don't want my business. They don't want my kids' business. I was a little slow to get it...but I get it now. Message received. I will certainly take another bank up on their constant invites to switch banks...AND receive a nice bonus for doing so.

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  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• U

  Umme hani Taher

  1.0

  I have been coming to this location since last 10 yrs and i have never come across with such a bad customer service… for the safe deposite box they usually come upto you and ask you but recently i have come here twice and no one is even bothered to help you!! They are just busy with their work!!

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  Response from the owner

  I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

More reviews (24)