Wells Fargo Bank Bob Hope Dr, Rancho Mirage, California

Wells Fargo Bank Reviews

2.5 stars based on 4 reviews

Featured Comments:

• B

  BJ Plaskon

  1.0

  ZERO STARS. Absolutely terrible services. This branch functions poorly, and is managed poorly. I encountered their incompetence while attempting to open a business account. Personal Banker, ALAN ALEXANDER (NMLS 1114798), and Regional Banking Manager, ZELENIA ZAMORA (NMLS 490442) essentially worked in concert to continually request greater and still greater documentation and details until I was unable to meet there requirements. Ultimately, they decided to not open a business account because one of the non-owner managers of our business was not physically present at the branch office. Our company has multiple officers in multiple states. They actually suggested that I work through their online accounts department because they have less stringent requirements. Indeed, according to Wells-Fargo online accounting there is no need for all business managers to appear at a branch office in order for a business to open a business account. These bankers simply did not care to establish a banking arrangement. They wasted time and energy, but more so, they are wasting their own competence. They clearly have no personal alignment or joy in banking. Their attitude suggests that they stumbled into this profession and they detest this situation and those clients that seek their assistance. This is where our American banking industry as moved to. Our bankers no longer care to actually work with clients and tackle their needs for banking functions. Rather they work to insulate themselves from their community. They seek the security of banking automation, and avoid any work volume that requires them to doing their own thinking.

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  Response from the owner

  Thank you for your detailed review, BJ. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Mitra Silva

  1.0

  Not recommend this branch for business and personal banking. The Branch Manager has really bad attitude, I have visited this branch 2 times and asked for help, they are not helpful, specially the management level, the other team and staff not well trained, they have to constantly asked the branch manager for different quesiotns and she was very harsh and unprofessional.

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  Response from the owner

  Hi, Mitra. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• A

  Ade H

  1.0

  The ATM Drive Through Wasn’t Working When Arriving And Then For The Median That’s So Close To Cars It’s Not Safe You Can’t Even Fit A Truck Scratch My Whole Tire It’s To Narrow Worse Location For The Drive Through

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  Response from the owner

  Thanks for your feedback, Adenise. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social

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