Wells Fargo Bank Valley Ave, Winchester, Virginia

Wells Fargo Bank Reviews

2.4 stars based on 30 reviews

Featured Comments:

• G

  Gloria Wiant

  5.0

  Wanted to say I been Banking with Wells Fargo for 15 years plus and had the best guest experience I ever had with the Branch Manager Vicki Davenport she was short staffed and still helped me with a very important matter on my account and made it happen extremely awesome client service once again Thank you Gloria Wiant.

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  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Gloria. It’s wonderful to see that you’ve had such a positive experience with Vicki. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• R

  Raquel

  2.0

  An unknown party stole my identity and opened a fraudulent Wells Fargo account on their website. Despite using a fake license #, they were successfully able to open the account and set up online banking. Wells needs to do a better job of screening new account applications that are opened using incorrect license numbers. I worked in the online new account department at another FI, and know a thing or two about fraud and the flags that should be raised when an incorrect ID is used. I’m very surprised a lucrative Institution like Wells does not have safeguards in place to prevent this from happening. I caught the fraud right away, and was able to shut the account down before either Wells or myself experienced a loss, however most people experiencing identity theft will not be this lucky. Do better WF.

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  Response from the owner

  I appreciate you bringing this to our attention, Raquel, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• K

  Kashi Polo

  1.0

  The worst bank ever. I would suggest never doing business here, you can’t get in to do anything, they never answer the phone and they’re just flat out rude. I’m not going to email your silly hr portal or whatever just know your employees and management are garbage and you should do better Wells. Open your lobbys, answer your phone and be courteous. It’s not hard! Jerks.

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  Response from the owner

  I'm sorry to see you feel this way. Your concerns are important and we appreciate your feedback. If you decide you'd like to discuss any specific concerns with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). Thanks. -Nick, Wells Fargo HL Social

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