Wells Fargo Bank W Dekalb Pike, King Of Prussia, Pennsylvania

Wells Fargo Bank Reviews

3.2 stars based on 11 reviews

Featured Comments:

• L

  LISA THOMPSON

  5.0

  3/17/22 I went there today with my toddler son and I put him in a stroller before entering and a gentleman that works there opened both doors for me and very nice and directed me where I needed to go after asking a question about my banking needs. Walked up to counter and was greeted and did everything I needed and was in and out within 5 min. When leaving gentlemen opened doors for me again and wished me a nice day . Customer service was great !

  ---

  Response from the owner

  This is great to see, Lisa! Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social

• M

  Monica Morelos

  1.0

  Expect zero service, not even bad service just none at all. Went in to change my name, a banker introduced me to her colleague Keyong and we said hello. He said everyone was busy but they took down my info and asked me to kill some time nearby and said he could help me in 25-30 minutes. I waited 3 hours, Keyong never called and then the bank closed. I tried calling twice during those 3 hours because I wanted to know if I should just go home, or if he was still going to help me, spoiler alert no one ever answered the phone! There were 3 bankers there that day. I find it hard to believe that they were soooo busy, there was no one else in the bank when I was there. I took the day off work to update my name at various locations. If he was too busy he could have just asked me to make an appointment for another day or had the decency to call and let me know. It's pretty ridiculous to not be able to walk into a bank and get help with something so simple. Phillip at the Haverford branch was wonderful, he helped me complete my name change in 2 minutes. Go there instead, I'll never return to this branch.

  ---

  Response from the owner

  Thank you for your detailed review, Monica. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• K

  Kristen

  1.0

  Omg this is thee worst Wells Fargo branch I've been to in my 20 years of banking with Wells Fargo. Just trying to cash a check and this place is all full of rude employees who don't know how to do their jobs. Unbelievably terrible bank.

  ---

  Response from the owner

  Hello, Kristen. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

More reviews (8)