Wells Fargo Bank Thomas Dr, Panama City Beach, Florida

Wells Fargo Bank Reviews

3.4 stars based on 34 reviews

Featured Comments:

• J

  John

  5.0

  We had the pleasure of working with Eric Comer at Wells Fargo 2509 Thomas Drive, Panama City Beach. Eric is highly dedicated and knowledgeable with extraordinary customer service skills. We had to do a wire transfer and he did and exceptional job! He was very nice and we look forward to working with him in the future.

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  Response from the owner

  Thanks for taking the time to share, John! Have a great day. -Casey, Wells Fargo HL Social

• M

  Maria Castaneda

  1.0

  Horrible Costumer service. You need to call in advance to MAKE A DEPOSIT!!!! Yes. TO MAKE A DEPOSIT because is really INCONVENIENT for the manager… that has a terrible actitud by the way!!! I do have 3 mortgages with Wells Fargo and 2 accounts, and considering moving to another bank!!! This branch is by far the worst… just like the actitud of their employees.

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  Response from the owner

  Thanks so much for your feedback, Maria. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• C

  Christy Bouche

  1.0

  We went to the Thomas Drive branch to deposit a large check. Ever since we have been trying to get the branch manager to call us back and explained what happened. We haven’t even received the courtesy of a call back. While there we waited a long time while other people came and went. Sitting there you could see several tellers gathered but since we have never had issues with our account in the decade we have been there, it didn’t register right away that they were discussing our account. For several long minutes a group of young ladies looked at the screen and even pointed at my car and then finally finished the transaction and I went in my way only thinking, that was weird. It was not until later on when I tried to get gas that I learned my card was not working. I called the other person on the account and asked and she said her was not working either and she was stranded at a empty house we were moving out of because she couldn’t get gas in her SUV. After many phone calls since it was after hours we found out there was a freeze on our account. Something they could have told us directly and I realized they sat there and discussed while pointing and gawking at me instead of telling me directly. For an entire night we were left to wonder what was going on until “legal” could inform us in the morning. We found out that a state was trying to collect on a debt that was from 1991 that we were never served for and was never in my name but because I lived in the house someone ran a business out of. We have secured an attorney to address the issue with Mississippi. In the mean time, Thomas drive Wells Fargo has cost Wells Fargo my business. After speaking with several other banks on the issue we were told it is policy they tell their customer before allowing something to be deposited if there was a hold or freeze or any issue on the account. Even if it was over-drafted they would cash the check directly and allow us to pay the overdraft and then look into the issue with the legal order ourselves. The only event they wouldn’t do that for was a direct deposit, as if a deposit was made in person, they would tell us. Three banks have backed this up. We are your customers and have been for over a decade. Not some backwoods state that has hired some crooked commissioner who has figured out how to go around statue loopholes and steal money from citizens, as an attorney has told us has been rampant.

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  Response from the owner

  Hi, Christy. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

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