Wells Fargo Bank Harry P O'neill Hwy, Dunmore, Pennsylvania

Wells Fargo Bank Reviews

2.8 stars based on 9 reviews

Featured Comments:

• T

  Tara Hartzel

  4.0

  I am a new Customer,went into the branch today. Very nice and super helpful. The teller that helped me was Carolyn S. Kudos to you, great service!

  ---

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Tara. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• S

  Steve Scully

  3.0

  Had to do my banking at the Drive-Through. I know that it's Covid time but I was picking up a sizable amount of cash and the Drive-Through is too public.

  ---

  Response from the owner

  I apologize for any frustration, Steve. We have temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

• r

  russell escobar

  1.0

  Worst customer service I have yet to experience I been talking with a Meghan there for the past 2 months or so to get my 401k plan figured out that's through a old employer that mailed me a check to be cashed within a certain time frame. Because of Covid I been pretty much getting a apt to see her then the place is closed due to no electric then I get told she cant help me that I have to call a 1800 or get on a desktop to sign on my bank account and work it from there. She did everything to make sure I didn't come to the branch to take care of a service they should provide that other branches have told me they provide but this one happens to be closer for me. I plan on switching banks after this. I can't stand places that let people get away with turning away service and giving you the run around. This person shouldn't work if they are to afraid to let people in the branch to take care of there account issues because they are worried about covid. So many other nice branches were willing to help me out but because I'm so far and working until they almost close I wouldn't make it. This branch is by far the worst.

  ---

  Response from the owner

  I apologize for any frustration, Russell. As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. Since we are practicing reduced lobby access with social distancing measures, you may need to make an appointment to meet with a banker at some locations. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

More reviews (6)