Western Alliance Bank E Washington St, Phoenix, Arizona

Western Alliance Bank Reviews

3.3 stars based on 6 reviews

Featured Comments:

• G

  George Akkurt

  5.0

  Forget the big bank and join Alliance!

• T

  Tony Gambino

  1.0

  OMG - If you are a small business Run don't Walk away from this place. Upper management, Austin and Sergio are extemely terrible to work with. They accepted a fraud check that looked nothing like our company checks with a signature not even remotely close to mine, then said they could not reimburse me for the bad check, 'they cashed'. Currently in lawsuit situation but again, terrible, terrible bank to work with. I was only so glad to move my commercial building loan to a local small business bank that dropped my rate a full 2% and are extremly customer service oriented. They were happy to have my commercial loan and the annual $3MM I run through their bank. Bye, Bye, Alliance Bank. Keep treating your customers like this an you will soon find yourselves looking for a new job. I won''t mention the Perfect bank for small business but you can locate their headquarters in Phoenix. I'm sure there are a lot of great employees at Alliance bank, however; should you ever have an issue or need assistance good luck even getting a call back from management, let alone assitance.....

• R

  Ramon Pizana III

  1.0

  Zero customer service on the phone. They must not be aware of the pandemic? They’ll spend 5 minutes giving you the run around but refuse to answer a yes or no question. Seems counterproductive.

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  Response from the owner

  Hi Ramon, We’re sorry to hear you didn’t have a good experience when you called. We’d like to make this right and get you connected with someone who can assist you. If you’re an existing client, please reach out to your relationship manager, or if you prefer email to phone, you can contact our client care team at [email protected]. Thank you!

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