Western Security Bank E 1st St, Laurel, Montana

Western Security Bank Reviews

4.0 stars based on 7 reviews

Featured Comments:

• S

  Sheri Guenther

  4.0

  People were nice. Short wait time in line.

• H

  Hannah May

  1.0

  It’s honestly a pretty terrible bank. I would not recommend putting your money here. The hours are impractical, it used to be 7:30-5:30, then 8-5, then 8:30-4:30, now it’s 9-4:30? Anyone with a typical 8 or 9 -5 job cannot access this bank easily. They are usually understaffed with just 2 -3 tellers running the 5 lane drive-thru and lobby. The employees are all nice and good to work with, and constantly have to play the bad guy for the poor management of this bank. We have had an absolutely excessive amount of mistakes made in terms of placing money into wrong accounts, even other people’s accounts. They have silly rules about how much money you can pull out in a day or through the drive thru, yet their lobby doesn’t open for another hour and 1/2 after the drive-thru, and they have large high quality cameras pointing right at your face the entire time. It’s especially ridiculous when you consider how using Venmo, cash app, or PayPal, and can transfer, spend, or withdrawal thousands of dollars at a time with no face ever seen, yet the lady in the window 3 feet away from me is telling me she can’t trust me to give me MY own money unless I’m standing in front of her in the lobby, because somehow that makes my presence and identification more authentic? Working with them is just stressful trying to make sense of and keep up with their constant instability and nonsense. It’s 2020, something needs to change!

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  Response from the owner

  Hannah May - I am so sorry to hear that your experience with Western Security Bank was disappointing. We truly strive to provide an exceptional experience for each and every customer even during these challenging times. I invite you to reach out to me to discuss the details of your experience. My name is Lisa and I can be reached at (406)371-8208. There are a couple of items I feel should be mentioned. COVID-19 has changed how most businesses are able to operate and banking is no exception. Prior to COVID, WSB offered extended lobby hours, 8:30-4:30 M-Th and 8:30-5:00 on Friday. We opened earlier than other banks and stayed open later. Post the COVID-19 Stay at Home Order, we have changed our lobby hours to 9:00-4:00 M-Th and 9:00-5:00 on Fridays, standard banking hours. This is the only change to our lobby hours in the past 13 years. In addition, for the safety of our staff social distancing has been implemented behind the teller line and limits the number of people we can have in this small area at any one time. We thank you for your patience as we continue to navigate the new business as usual. I look forward to hearing from you to discuss how your banking experience could be improved.

• B

  Brinana Boy

  5.0

  Easy for anyone who knows nothing about how to bank they helped me understand how to open an account and save my money

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  Response from the owner

  Thank you for your kind review and THANK YOU for choosing Western Security Bank. We are delighted to be of service to you!

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