Window World of Cape Girardeau Enterprise St, Cape Girardeau, Missouri

Window World of Cape Girardeau Reviews

3.1 stars based on 33 reviews

Featured Comments:

• k

  kerry morgan

  5.0

  They are great company! the windows are awesome, We got the 4000 series, the installers Chuck and Rick knew what they were doing, We had 11 windows installed and 1 big slider window put in, got it all done in 1 day, very happy with the whole job with talking with the women at the office to the installers doing the work! Highly Recommend!!

• B

  Brady Quinn

  1.0

  I received an estimate from them and they asked for 50% upfront and then I was told that I would have to wait 3-4 months for them to come out and install the window. The representative refused to even give me a firm date when the work would be completed. He just said that there are supply shortages and they are backlogged, so he had no idea when they would be able to get to me. This is simply unacceptable. He did not provide a professional written estimate for my reference. He asked me to take a picture of a sheet of paper on my phone. It was just unprofessional all the way around.

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  Response from the owner

  Brady, We have NO record of any of our sales reps meeting with you. We have discussed with all the sales team and they have NO record of meeting with you. Please call the store 573-803-1500 and we will help you figure what company met with you, but is was not Window World Cape Girardeau. We are confused that you state you receive an estimate, then several sentences later you state you did not receive an estimate. Which one was it. We are also confused about take a picture of a sheet on your phone. We do not ask you do take pictures of a sheet. You have given a 1 rating to the wrong company and we would appreciate if you would call the store, so we can help you figure out who you talked to. We would also appreciate you reversing this rating.

• R

  Rick Wright

  1.0

  Stay away, use someone else. Ordered 8 windows the salesperson Dan ordered the wrong window for the bedroom so the installers installed the wrong one so I wouldn’t have a open hole in my house and told me that the salesman would call me the next day to get it taken care of, no call so called the office a couple days later. When I called the office, the lady acted like it was my fault and kept telling me it was $200 more than what was ordered and I kept telling her I just wanted the right one so finally told me to call Dan and when I did it was my fault and excuse after excuse so finally I think they’re gonna order the right one. Then one of the windows will not latch so hopefully won’t get the run around with that. Anyway I would not recommend because a company that keeps putting the blame on there customers is not very professional and I will not be using them for my other houses so I hope $200 they were so worried about cost them thousands. Installers were good though on a positive note!!! Update so after telling me that I would have to pay the difference on the window that was ordered wrong they told me that I would have to pay for the window that was supposed to be ordered and still have to pay for the window that was ordered wrong also. So first a $200 difference to becoming a $1800 difference because they said I signed a contract and it’s my fault that I didn’t know what their descriptions were on the contract even though the salesperson showed me pictures of the windows and said that’s what I was getting. By far worst company I’ve ever dealt with!!! Guess now I have to take them to court and wait until that’s over to finally get the right window

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